At AutoZone, we have put customers first since 1979, when our first store was opened in Forrest City, Arkansas. As the leading retailer and a leading distributor of automotive replacement parts and accessories with stores in the U.S., Puerto Rico, Mexico and Brazil; AutoZone has been committed to providing the best parts, prices and customer service in the automotive aftermarket industry. We have a rich culture and history of going the Extra Mile for our customers and our community. At AutoZone you’re not just doing a job; you’re playing a crucial role in creating a better experience for our customers, while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented people who are customer focused, enjoy helping others and have the DRIVE to excel in a fast paced environment!
Territory Sales Manager
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- 220001K2 Requisition #
SUMMARY:
AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.
RESPONSIBILITIES:
- Grows loyalty and trust with customers
- Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints
- Oversees the customer service, sales and general workings of the stores within their territory.
- Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company
- Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment
- Develops market analysis and action plans for commercial accounts
- Develops, maintains, and revises key customer plans
- Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.
- Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised
- Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers
- Ensures all company policies, and loss prevention procedures are followed
- Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
- Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status
- Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
- Follows proper accident procedures
- Provides feedback regarding AutoZoner performance
- Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment
- Ensure all stocking programs are stocked each week per policy
- Ability to work all the hours (of operation) that we are open for business
- Performs other related duties as required
REQUIREMENTS:
- Minimum three years of related experience in outside sales (automotive industry a plus) .
- Direct or indirect experience managing and leading people.
- Relentless pursuit of new profitable business and penetration of current accounts
- Ability to create and execute customer development plans.
- Ability to analyze sales reports and take appropriate action.
- Understanding of P&L statement and gross profit.
- Strong communication, negotiation, organization and leadership skills . Integrity, honesty, passion, drive and the desire for success.
- Excellent customer service skills
- Minimum 50% travel w/ some overnight.
AutoZone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.